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Solution

  1. Log into the Customer Portal. You need to be registered to log in. To register:
    1. Go to the sign-up page
    2. Enter the email address you'd like to use to raise requests under "E-Mail". This will also be your user name.
    3. Enter your chosen password under "Passwort".
    4. Check "Passwort anzeigen" (display password) if you'd like to check the password you entered.
    5. Enter your first and last name under "Vollständiger Name".
    6. Confirm with "Registrieren".
    7. To proceed, log in.
  2. Click the user icon at the top right.
  3. Click on "Profil".
  4. Click on "Bearbeiten" next to "Profil".
  5. Under "Sprache" choose one of the English options.
  6. Click "Speichern" to save your settings.